RETRUN & REFUND POLICY
Thank you for shopping at Aestha Clinic.
We hope that you are delighted with your order. If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 14 days of the original purchase of the product.
Before you return a product, please make sure that:
- The product was purchased in the last 14 days
- The product is in its original packaging.
If you return items for reasons other than defects in the goods, or incomplete, or incorrect delivery, you will be required to arrange and pay for the return of the items to us. Please ensure you obtain a Proof of Postage when you return the goods to us. You should retain your Proof of Postage in order to provide proof to us that you have returned the goods, in the unlikely event that we do not receive the returned parcel.
For an immediate refund, you can return the items to our flagship clinic, located at Wimpole Street. You may also exchange your items in the clinic.
We cannot process any exchange requests by post. If you require an exchange, please take your item to a clinic and we will be happy to help.
We will not provide a full refund if goods show signs of unreasonable use. In such circumstances. we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.
Damaged/Faulty/Incorrect items Refunds:
If the goods you receive are damaged or faulty in any way, or not what you originally ordered we will be happy to exchange the items or offer you a refund.
Please notify us immediately by calling our Customer Service Team on: [email protected]
To ensure prompt resolution, please provide the order number and keep the box, packing materials and the damaged items for inspection by the carrier.
Send the product with its original packaging to:
Brunelli Building, Unit 66
Chelsea Bridge Wharf
T: 0791 779 6064
Shipping charges incurred in connection with the return of a product are non-refundable.
If you received a damaged product, please notify us immediately for assistance.
Slae items can not be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us at [email protected]